1. CLOTHES | DRESSES

2. SHIRTS

3. SWEATSHIRTS

4. JACKETS | BLAZERS

5. JACKETS

6. SKIRTS | SHORTS

7. JEANS

8. SWEATERS | PULLOVERS

9. TROUSERS

10. T-SHIRT | TOP | BODY

11. SUIT | COORDINATED

PRODUCT RETURN POLICY

You can return items purchased online within 14 days of receiving your order if one of the items purchased has manufacturing defects, a different product than the one purchased in the photo, a broken or damaged product. The 14-day period begins from the day you receive the last package. You can only receive a return with an exchange of goods or a discount voucher to be used online or in physical stores equal to the total amount of the order excluding shipping costs, no refund . You must return the products in suitable packaging. The items must not have been used, worn or damaged more than is necessary to establish their nature, characteristics and functioning.

RETURNS WILL NOT BE ACCEPTED FOR UNDERWEAR.

We kindly ask you to respect these conditions:

• The product is in its original condition and packaging.
• Clothing products have the label attached.
• The accessories have every part of the original packaging.
• The shoes are in the original box.
• RETURNS WILL NOT BE ACCEPTED FOR UNDERWEAR.

The return request may be refused if the conditions mentioned above are not met.

RETURN INSTRUCTIONS

On OUTLUXE you can buy as a registered customer or as a guest. The return procedure in each case is the same.

You can return the item using the courier you prefer (the shipping costs in this case are paid by the customer for both the outward and return journeys) although GLS is strongly recommended, the same one we use for shipments. You will have to ship ALL the products you intend to return in a single shipment,

Shipping costs are the responsibility of the customer making the return.
As soon as we receive the return we will process it within 2/4 days.

NB: It is possible to request returns only for exchange of goods, our policy in Terms and Conditions does not accept returns with refunds.

Quality Materials

Outluxe garments are made with selected materials to ensure style and comfort. Below, you will find some specific indications for the most common materials:

• Cotton : Soft, breathable and durable. Perfect for everyday use.
• Linen : Light and natural, ideal for warm seasons.
• Silk : Elegant and refined, it requires special care.
• Polyester : Practical and durable, ideal for versatile garments.
• Wool : Warm and enveloping, perfect for winter.
• Viscose : Fluid and soft, an alternative to silk.

Garment Care Instructions

1. Washing

   • Hand wash : Recommended for delicate items such as silk and wool. Use warm water and a mild detergent.
   • In the washing machine : Use a delicate program at 30°C. Separate dark colors from light colors.
   • Dry clean : Necessary for materials such as pure silk or garments with particular details.

2. Drying

   • Drying : Avoid direct sunlight to avoid discolouring the fabrics.
   • Tumble Dryer : Not recommended for delicate items. For cotton or polyester items, use a low heat cycle.

3. Ironing

   • Silk and delicate fabrics : Iron at low temperature with a protective cloth.
   • Cotton and linen : Iron at high temperature with steam for a perfect result.

4. Conservation

   • Store garments in a cool, dry place.
   • Use cotton covers to protect your most precious items.
   • Avoid metal hangers to prevent deformations or marks on fabrics.

Tips for a Long Lasting Life

• Always follow the washing instructions on the label.
• Don't overload your washing machine: your clothes will have more room to keep their shape.
• Wash garments inside out to preserve colors and prints.

Frequently Asked Questions

• How to treat tough stains?
  Gently pat the area with a mild cleanser before washing. Avoid rubbing.

• How to keep colors bright?
  Use detergents specifically for colours and wash at low temperatures.

• How to prevent pilling on fabrics?
  Wash delicate items separately and use laundry bags.